Santosh Kumar
St. Kitts
Summary
Experienced Director of Stewarding & Hygiene in the hospitality industry, specializing in food safety, sanitation, and EHS (Environment, Health & Safety). Proven track record of leading large teams and managing operations to exceed guest expectations, improve operational efficiency, and optimize cost control. Expertise in ISO 22000, FSMS, and HACCP compliance, with a strong background in risk management, waste management, and inventory optimization. Adept at driving continuous improvement through training, coaching, and the implementation of Six Sigma methodologies, successfully executing large-scale events and ensuring 100% guest satisfaction. Skilled in P&L management, budgeting, and staff development, with a focus on delivering high standards across F&B and hospitality operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Stewarding & Hygiene
Marriott St. Kitts
05.2025 - Current
- Directed operations and logistics for the Food & Beverage (F&B) division, ensuring high hygiene and sanitation standards across the property, adhering to ISO 22000 and FSMS regulations.
- Led and managed the stewarding team, driving continuous improvement in service standards through training, motivation, and performance management.
- Oversaw P&L management, cost control, inventory management, and budgeting, optimizing operational expenses while maintaining high standards.
- Implemented ISO 22000 and FSMS policies, enhancing food safety, compliance, and process standardization across multiple departments.
- Supervised the execution of waste management processes, supporting environmental sustainability and EHS (Environment, Health & Safety) compliance.
- Developed and executed action plans for operational improvements, achieving high guest satisfaction and cost efficiencies in the department.
Executive Director Stewarding, F&B Division
Atlantis Bahamas
01.2023 - 01.2025
- Managed overall operations, logistics, and administration for the F&B division, overseeing 500+ team members across multiple departments.
- Led the implementation of safety standards and hygiene protocols, ensuring compliance with food safety regulations for large-scale operations.
- Managed high-profile events, including the Food & Wine Festival, ensuring flawless execution and achieving zero complaints and 100% guest satisfaction.
- Optimized inventory management systems, improving cost management and reducing wastage by 15%, contributing to profitability.
- Enhanced employee engagement and development programs, achieving a 96% engagement rate through coaching and staff training.
- Achieved ISO certification for food safety, ensuring adherence to OSHA and local regulatory standards.
Executive Director Operations & Facilities
Hanuman Enterprises
08.2020 - 11.2022
- Oversaw operations and facilities management, focusing on industrial hygiene, waste management, and risk management strategies.
- Developed and implemented waste management strategies, achieving a desirable reduction in operational waste and enhancing environmental compliance.
Operations Manager Stewarding & Hygiene
Park Hyatt St. Kitts
10.2018 - 03.2020
- Supervised daily operations of the stewarding department, maintaining high hygiene standards and ensuring food safety compliance.
- Implemented training programs on food safety and sanitation, achieving 100% compliance with all hygiene regulations.
- Managed inventory control, scheduling, and waste management, contributing to a desirable reduction in operational costs.
- Led staff recruitment, training, and team-building activities, improving employee retention and performance.
Director of Stewarding & Hygiene
Ritz-Carlton Grand Cayman
12.2016 - 08.2018
- Managed a team of 100+ in stewarding and hygiene, overseeing operations and ensuring compliance with food safety standards.
- Coordinated high-profile events, including major culinary events, ensuring flawless execution and high guest satisfaction.
- Ensured compliance with ISO standards, HACCP, and FSMS, reducing foodborne illnesses to near zero.
- Optimized vendor management, ensuring smooth flow of raw materials while adhering to food safety protocols.
- Coordinated large-scale events, including the Cayman Cookout, collaborating with international celebrity chefs like Anthony Bourdain, José Andrés, Tony Biggs, Eric Ripert, and others, ensuring seamless execution and 100% guest satisfaction.
Chief Steward & Hygiene Manager
IHG Hotels
06.2015 - 10.2016
- Spearheaded the implementation of ISO 22000, improving food safety and operational efficiency across all departments.
- Managed all hygiene-related functions, including sanitation, waste management, and staff training.
- Conducted periodic audits to ensure compliance with internal and external quality standards and regulations.
Pre-Opening Stewarding Manager
Hilton Hotels Bangalore
11.2012 - 05.2015
- Led the pre-opening team, establishing hygiene and sanitation protocols for new operations.
- Implemented ISO 22000 and food safety compliance measures from the ground up, ensuring smooth pre-opening operations.
Chief Steward
The Park Hotels Hyderabad
03.2012 - 10.2012
Asst. Chief Steward
Marriott hotel
02.2011 - 02.2012
Pre-opening Stewarding Manager
ITC hotels, A luxury collection hotel
11.2004 - 01.2011
Pre-Opening Stewarding Manager
ITC ROYAL GARDENIA, THE LUXURY COLLECTION
01.2009 - 03.2010
- TASK FORCE (PRE-OPENING)
Education
B.Sc. - Hotel & Hospitality Administration
National Council for Hotel Management & Applied Nutrition
New DelhiSIX SIGMA project study - undefined
01.2011
Specialized Training - Kitchen Facility Planning & Stewarding
Oberoi Hotels
Kolkata01.2000
Skills
- Operations Management
- Events Planning
- Team Leadership
- Continuous Improvement
- Profitability (Cost, Quality, and Revenue)
- Waste Management
- Managed Equipment & Food Safety System
- EHS compliance
- P&L management
- ISO 22000 Compliance
- Risk Management & Waste Management
- Budgeting & Forecasting
- Logistics & distribution
- Project management
- Food & Beverage Operations
- MS Office Suite (Word, Excel, PowerPoint)
- Inventory & Par Stock Management
- OSHA Compliance
- Staff training & Development
- Waste Management Systems
- Event Planning & Coordination
- SIX SIGMA
Certification
- Spirit of hospitality award – 2013-14
- Ownership Award - 2013-14
- Innovator of the year -2013-14
- Team Player of the year -2014
- Train the trainer certification -2018
- First Aid & CPR Certified – 2013
- Serve safe certification - 2018
- Champion of department - 2006
- Achieved Labor Budget by 1.6% against 1.9%
- Increase Employee Engagement by 96%
- Achieved Audit Excellence – 100%
- Implemented ISO-22000
Languages
English
Advanced (C1)
Disclaimer
Good day, I have made a career exceeding guest’s expectation, raising service standards, coaching, and guiding associates, and nurture & maximize talent to the benefit of each individual and the company increasing organizational efficiency and significantly improving PEOPLE, PROCESS, & PRODUCTS. My resume speaks to my history of decisive leadership & specialized skills as well as strong operational and operating results. Most notably I have: Turned Highly Risk suffered properties and departments into consistently performing organizations at international standards with system correction attitude. Streamlined operations and eliminated duplicate functions to reduce costs and enhance profitability. Proactive in SIX SIGMA, OPERATIONAL EXCELLENCE, FSMS, ISO-22000, EHS, WASTE MANAGEMENT, RSIK MANAGEMENT, CREATIVITY, INNOVATIONS ETCS. The value I bring to your property is my broad experience spanning all core business functions with a primary focus on F&B DIVISION, hygiene, food safety & EHS. My success is directly attributable to my ability to motivate teams to be BEST, plan and implement action and deliver results by inculcating IDIOTPROOFING PROCESSES through SIX sigma hospitality approach for continuous improvements for the benefit of the company as well as the employee. (Santosh Kumar) See you soon, have a great day
Timeline
Director of Stewarding & Hygiene
Marriott St. Kitts
05.2025 - Current
Executive Director Stewarding, F&B Division
Atlantis Bahamas
01.2023 - 01.2025
Executive Director Operations & Facilities
Hanuman Enterprises
08.2020 - 11.2022
Operations Manager Stewarding & Hygiene
Park Hyatt St. Kitts
10.2018 - 03.2020
Director of Stewarding & Hygiene
Ritz-Carlton Grand Cayman
12.2016 - 08.2018
Chief Steward & Hygiene Manager
IHG Hotels
06.2015 - 10.2016
Pre-Opening Stewarding Manager
Hilton Hotels Bangalore
11.2012 - 05.2015
Chief Steward
The Park Hotels Hyderabad
03.2012 - 10.2012
Asst. Chief Steward
Marriott hotel
02.2011 - 02.2012
Pre-Opening Stewarding Manager
ITC ROYAL GARDENIA, THE LUXURY COLLECTION
01.2009 - 03.2010
Pre-opening Stewarding Manager
ITC hotels, A luxury collection hotel
11.2004 - 01.2011
SIX SIGMA project study - undefined
Specialized Training - Kitchen Facility Planning & Stewarding
Oberoi Hotels
B.Sc. - Hotel & Hospitality Administration
National Council for Hotel Management & Applied Nutrition
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