Dario Douglas
Basseterre, St. Kitts
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
8
8
years of professional experience
Work History
Manager
Horsfords Building Center
Basseterre
10.2022 - Current
- Oversee day-to-day operations of a busy Building Center
- Manage a team of 30+ employees, providing leadership and support.
- Develop and implement strategies to increase sales and customer satisfaction.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensure compliance with company policies and procedures.
Assistant Manager
Horsfords Building Center
Basseterre
10.2019 - 10.2022
- Provided support to the management team and supervised daily operations.
- Maintained inventory control and assisted with purchasing decisions.
- Contributed to the development of marketing and sales initiatives.
- Reviewed completed cash sheets to verify consistency and accuracy.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assistant Manager
Horsfords Customs Department
Basseterre
10.2015 - 09.2019
- Assisted in managing all aspects of Customs operations
- Delegated daily tasks to team members to optimize department productivity.
- Updating of Inventory into database and preparation of payment to Customs, Port and Freight Companies.
- Organized training sessions for new hires to familiarize them with Customs Brokerage operations.
- Produced thorough, accurate and timely monthly VAT reports.
Education
Diploma - Supervisory Management
University of West Indies
Open Campus01-2012
Bachelor of Science - Business Management
University of West Indies
Global Campus (currently Enrolled)Skills
- Business Administration
- Leadership and Team management
- Operation and Inventory Management
- Problem-solving and decision-making abilities
- Customer Relationship Management (CRM)
- Sales Management
- Staff Management
Timeline
Manager
Horsfords Building Center
10.2022 - Current
Assistant Manager
Horsfords Building Center
10.2019 - 10.2022
Assistant Manager
Horsfords Customs Department
10.2015 - 09.2019
Diploma - Supervisory Management
University of West Indies
Bachelor of Science - Business Management
University of West Indies
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