Python Programming
Venetta Smithen
Information Technology Professional
Basseterre
Summary
Detail-oriented technology professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Effective in data management, data science technologies and making sound judgments using technology.
Overview
8
8
years of professional experience
Work History
Intelligence Officer
Police Department
09.2019 - Current
- Supported Analyst and Intelligence department at main police department, ensuring ongoing data analysis and crime management using technology.
- Responsible for gathering and compiling data
- Compile critical information into organized manner.
- Assist with providing data and reports for client and government agencies
- Updated over 100 police records in Police Record Management Information System.
- Managed sensitive information with discretion, ensuring proper handling and dissemination to authorized personnel only.
- Conducted reconnaissance to compile field information, focusing on Basseterre locations.
- Mentored junior analysts, fostering culture of continuous learning and professional development within team.
- Kept abreast of technological advancements in field of intelligence analysis, incorporating innovative approaches into daily workflows as appropriate.
- Identified trends and patterns in intelligence data, providing actionable insights for strategic planning efforts.
- Analyzed and collected various forms of data.
IT Support
Police Department
09.2016 - 08.2019
- Information Technology Support for Police Department, responsible for providing IT support to 10 Police Departments and Outstations
- Coordinated weekly maintenance and updates of police department computers and networks
- Resolved computer and printer issues
- Diagnose computer problems
- Respond to and assist with dispatching and resolving technical issues
- Train Police Officers to use computers and develop knowledge of software/hardware systems
- Log inventory dispatch to departments.
- Reduced downtime with proactive IT support and rapid issue resolution.
- Streamlined IT support processes for increased efficiency and reduced downtime.
- Developed comprehensive IT support documentation to facilitate faster issue resolution.
- Provided first- and second-line IT support for internal colleagues.
- Streamlined IT support processes with effective ticket management and prioritization.
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Enhanced IT support with comprehensive documentation of common issues and resolutions.
- Streamlined IT support processes, resulting in increased productivity within department.
- Improved customer satisfaction by providing timely and accurate IT support services.
- Streamlined company operations by implementing effective IT support protocols and procedures.
- Enhanced user satisfaction by providing timely and accurate IT support services.
- Coordinated with IT support teams to troubleshoot system issues impacting critical workflows.
- Championed process improvement initiatives that significantly reduced IT support ticket resolution times.
- Provided basic IT support to office users of desktops, laptops, and devices.
- Boosted company productivity by providing timely IT support and training to employees.
Education
M.D. - Business Administration
UNICAF University of Zambia
Larnaca, Cyprus12.2024
Bachelor of Science Degree in Information Technology - Information Technology
Monroe College
New York 06.2016
Skills
- Technical Proficiency
- Troubleshooting skills
- Adaptability
- Project Management
- Communication skills
- Documentation
- Coding & Scripting Skills
- Leadership Skills
- Innovative thinking
- Information Gathering
- Technical Surveillance
- Data Analysis
- Report Writing
- Data Security
- Data Validation
Affiliations
- Toastmasters International
Software
Machine Learning
SQL
Ctt
HTML
Interests
Green Skills Technology
Digital Technology
Innovation
Creativity
Technology
Reading
Writing Poetry
Research
Timeline
Intelligence Officer
Police Department
09.2019 - Current
IT Support
Police Department
09.2016 - 08.2019
M.D. - Business Administration
UNICAF University of Zambia
Bachelor of Science Degree in Information Technology - Information Technology
Monroe College
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