Vaughn Jeffers
Nevis Street, Basseterre,St. Kitts
Summary
Proven Security Officer and Salon Stylist with a track record of enhancing guest safety and satisfaction at Koi Resort and Lisa's Hair Salon. Skilled in incident reporting and fostering client relationships, demonstrated through increased repeat clientele. Expert in creating welcoming environments and resolving concerns efficiently, showcasing strong communication and security management abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Security Officer
Koi Resort
05.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
House Keeper
Koi Resort
03.2020 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Hairstylist
Lisa's Hair Salon
03.2017 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Salon Stylist
Essence Hair & Nail Saon
01.2005 - 01.2017
- Delivered exceptional customer service, resulting in increased repeat clientele and positive salon reviews.
- Successfully resolved any client concerns or complaints by addressing their needs in a timely manner and providing appropriate solutions.
- Collaborated with team members to promote a supportive and efficient work environment, leading to improved salon performance.
- Developed strong client relationships through effective communication and active listening skills, fostering trust and loyalty.
Education
Certification - Cosmetologist
Antigua & Barbuda Institute of Continuing Educatio
Antigua06.2013
Skills
- Report Writing
- Incident Reporting
- Security Guard
- General security
- Quick Learner
- Client consultation
- Advanced communication skills
- Men and women haircuts
- Cosmetology
- Teamwork
- Cleaning and organizing abilities
- Housekeeping
Certification
- OnQ PM Basic Skills Training - July 2024
- Service Excellence Training - 2023
- First Aid/CPR/AED Certified - May 2023
- Tru Acknowledgement of Fire Safety Training July 2024
- Cyber Security Classroom Facilitator Guide: Franchised Hotels June 2024
- Preventing Human Trafficking: Recognizing the signs June 2024
- Creating and Intentionally Inclusive Guest Experience June 2024
Timeline
Security Officer
Koi Resort
05.2021 - Current
House Keeper
Koi Resort
03.2020 - Current
Hairstylist
Lisa's Hair Salon
03.2017 - Current
Salon Stylist
Essence Hair & Nail Saon
01.2005 - 01.2017
Certification - Cosmetologist
Antigua & Barbuda Institute of Continuing Educatio
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