Trisha Swanston
Newcastle
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administration Assistant
Nevis Island Administration/Ministry Of Education
02.2018 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded expenses and maintained accounting records.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Managed filing system, entered data and completed other clerical tasks.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Developed strategies to streamline and improve office procedures.
Museum Tour Guide
Nevis Historical And Conversation Society
10.2015 - 02.2018
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with tour members through fun and engaging conversation.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Planned and executed efficient tour routes by using maps and other navigational tools.
Teacher
Nevis Island Administration
09.1999 - 10.2015
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Graded and evaluated student assignments, papers, and course work.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Planned and implemented integrated lessons to meet national standards.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Created and developed lesson plans to meet students' academic needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Fostered student curiosity and interest through creative hands-on activities.
Waitress
The Four Seasons Resort
10.2011 - 09.2013
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Greeted new customers, discussed specials, and took drink orders.
Education
Certificate in Teacher Training - Elementary School Teaching
Clarence Fitzroy Bryant College
St. Kitts11.2009
High School Diploma -
Gingerland Secondary School
Gingerland07.1988
Skills
- Telephone Reception
- Excellent Customer Relations
- Staff Management
- Performance Improvement
- Business Administration
- Appointment Scheduling
- Office Management
- Data Entry
- Spreadsheet Tracking
- Quickbooks
- Office Administration
Accomplishments
- Designed a more efficient Excel template to track and manage Non-national Students into the Education System and schools.
- Responded to over one hundred customer inquiries each day.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of Non - National School Attendance admission into school.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Managed Non-Nationals School Attendance area.
- Supervised School Crossing Guards each day.
- Supervise Education Maintenance Team each day.
- Managed Travelling Assistance Program.
Certification
- Trained Teacher - 1999 - 2015
Supervisory Management course with UWI
The Supervisory Management Course with UWI was a three month course. I gained much knowledge on how deal with various situations that may arise at the workplace; such as employee and customer conflicts, how to create a positive work environment to improve efficiency, the various chain of commands in businesses, how to be effectively supervise in the work place.
Timeline
Administration Assistant
Nevis Island Administration/Ministry Of Education
02.2018 - 02.2023
Museum Tour Guide
Nevis Historical And Conversation Society
10.2015 - 02.2018
Waitress
The Four Seasons Resort
10.2011 - 09.2013
Teacher
Nevis Island Administration
09.1999 - 10.2015
Certificate in Teacher Training - Elementary School Teaching
Clarence Fitzroy Bryant College
High School Diploma -
Gingerland Secondary School
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