Tisheller Edwards
Basseterre
Summary
Experienced childcare professional prepared for role. Proven ability to create nurturing and safe environment, fostering children's development through structured activities and creative play. Strong focus on collaboration, adaptability, and achieving results. Reliable and skilled in communication, patience, and conflict resolution.
Hardworking and diligent in keeping children safe and secure while promoting learning and meeting basic needs of care. Excellent people and problem-solving abilities with friendly and focused nature.
Overview
11
11
years of professional experience
Work History
Laundry Attendant
Park Hyatt
Banana Bay South East Peninsula St Kitts
04.2022 - 04.2025
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Examined dried clothes to identify stains, tears and issues.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
- Collected soiled linens and clothing and pretreated stains.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
- Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
- Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
- Increased linen longevity with proper handling, folding, and storage procedures.
- Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
Sales Clerk and Cashier
Island Bakery
Basseterre
03.2019 - 04.2022
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Boosted sales by effectively promoting products and engaging with customers.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Opened and closed store by balancing cash registers and receipts.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
- Engaged in friendly conversation with customer to better uncover individual needs.
Caregiver
Self Employed
Cayon St Kitts
08.2017 - 01.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Cleaner
Island Hopper Exotic Furniture
Basseterre St Kitts
07.2014 - 08.2017
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Fostered safer work environment by promptly addressing spills and potential hazards.
Game Host
Marriott Resort
Frigate Bay St Kitts
07.2016 - 07.2016
- Although it was temporary, I boosted team morale and productivity through effective communication and collaboration with fellow hosts.
- Elevated game experience with energetic hosting style, keeping guests engaged throughout their visit.
- Managed inventory effectively, ensuring sufficient supplies were available for game operations at all times.
- Enhanced customer experience by providing an engaging and entertaining environment for guests.
- Increased overall guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined operational processes within the venue by identifying areas of improvement and implementing solutions.
- Promoted a safe gaming environment by enforcing rules and monitoring guest behavior.
- Ensured smooth game operations by performing regular maintenance checks on all equipment.
- Adapted quickly to new games and technologies, staying current on industry trends to better serve guests.
- Contributed to the success of special events by assisting in event planning and execution.
- Delivered exceptional customer service, creating repeat customers and positive word-of-mouth referrals.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Education
Associate Degree - Culinary Arts
Clarence Fitzroy Bryant College
Basseterre High School Diploma -
Cayon High School
CayonSkills
- Workplace cleanliness
- Safety procedures
- Ironing and steaming
- Detergent and additive knowledge
- Adherence to policies
- Inventory tracking
- Patience and empathy
- Activity planning
- Nutrition awareness
- Recreational supervision
- Special needs experience
- Behavior management techniques
- Recordkeeping requirements
- Housekeeping abilities
- Personal hygiene assistance
- Meal preparation
- Reading skills
- Problem-solving
- Coordination and teamwork
- Friendly and respectful
- Decision-making
- Observing and monitoring behavior
- Caring and responsible
- Infant care and feeding
Accomplishments
- Supervised team of 15 staff members
Timeline
Laundry Attendant
Park Hyatt
04.2022 - 04.2025
Sales Clerk and Cashier
Island Bakery
03.2019 - 04.2022
Caregiver
Self Employed
08.2017 - 01.2019
Game Host
Marriott Resort
07.2016 - 07.2016
Cleaner
Island Hopper Exotic Furniture
07.2014 - 08.2017
Associate Degree - Culinary Arts
Clarence Fitzroy Bryant College
High School Diploma -
Cayon High School