Thalia Cuffy
Charlestown
Summary
Experienced in animal care and customer service, demonstrating strong communication skills and a commitment to safety protocols. Regularly managed inventory and performed administrative tasks, ensuring efficient operations within a facility. Developed positive relationships with clients through effective communication while providing emotional support to animals. Proven ability to maintain a clean and safe environment, adhering to established safety procedures and guidelines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Kennel Assistant
Nevis animal peak
Cadesbay , Nevis
07.2024 - Current
- Exercised animals on a regular basis in order to keep them physically fit and mentally stimulated.
- Assisted with training new employees on proper animal handling procedures.
- Developed positive relationships with clients through effective communication skills.
- Enforced safety protocols within the facility such as wearing protective gear while handling certain types of animals.
- Inspected kennels regularly for signs of damage or pest infestation issues.
- Performed administrative tasks such as filing paperwork related to animal intake and outtake activities.
- Provided exceptional customer service by greeting visitors warmly upon arrival at the kennel.
- Provided emotional support to distressed or anxious pets through positive reinforcement techniques such as talking calmly or petting gently.
- Ensured facility was properly maintained by performing minor repairs such as replacing broken locks or fixing loose wires.
- Managed inventory of food supplies, bedding materials, toys, medication supplies.
- Monitored animal health by observing behaviors and physical conditions, administering medications as prescribed by veterinarians, and alerting veterinary staff of any changes or concerns.
- Organized daily feeding schedule and ensured that all animals were fed according to their dietary needs.
- Maintained accurate records of all animal intake and outtake activities including vaccinations and medical treatments received during stay at kennel.
- Groomed animals including brushing fur, trimming nails, cleaning ears, bathing and shampooing coats.
- Administered first aid treatment when necessary in case of emergencies until veterinarian assistance arrived.
- Cleaned and sanitized kennels, cages, runs, and yards to maintain a safe and healthy environment for the animals.
- Communicated effectively with customers regarding animal care instructions while they are away.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Collected and documented animal weight, size, physical condition and food intake.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Washed and disinfected animals' food and water bowls each day.
- Walked dogs while enforcing good behavior and manners.
- Walked animals outside to avoid accidents in play areas or bedding.
- Moved animals from kennel area to exam area and alerted professionals.
Shelf Stocker (part Time Worker)
Rams supermarket
Stoneygrove , Nevis
08.2020 - Current
- Regularly checked inventory levels of existing stock to determine reorder needs.
- Processed returned merchandise according to company policies and procedures.
- Updated price tags based on current promotions or discounts offered by the store.
- Placed orders with vendors when necessary to replenish out-of-stock items.
- Responded quickly to customer inquiries regarding product availability or pricing information.
- Assisted customers in locating merchandise on the sales floor.
- Replenished low inventory levels from backstock areas using scanning equipment.
- Adhered strictly to company guidelines governing security protocols related to receiving and stocking merchandise.
- Received and unpacked shipments, verified contents against invoices, and stocked shelves accordingly.
- Conducted regular shelf-facing activities to maintain a neat appearance in the store's aisles.
- Maintained store shelves by removing expired products, rotating stock, and restocking items as needed.
- Completed paperwork associated with stocking duties, including logging deliveries into system database.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Cleaned and organized storage areas and store aisles for maximum merchandise accessibility, safety and loss prevention.
Cashier
Chantel eats
Charlestown , Nevis
04.2019 - 03.2020
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
Kitchen Assistant
Hookup bar
Newcastle
09.2018 - 05.2019
- Stocked supplies such as food items and utensils in serving stations, cupboards, refrigerators, and salad bars.
- Disposed of garbage in accordance with established procedures.
- Labeled containers with dates indicating when food should be used or discarded.
- Operated dishwashing machines safely according to manufacturer's instructions.
- Maintained kitchen sanitation standards to ensure safety of staff and customers.
- Greeted customers entering the restaurant with a pleasant demeanor.
- Assisted chefs with line cooking during busy periods in the restaurant.
- Prepared salads and other cold foods according to established recipes.
- Performed basic maintenance duties such as cleaning floors or walls.
- Prepared food items consistently following recipe cards and production and portion standards.
- Restocked items as needed throughout the day in order to maintain sufficient levels.
- Checked temperatures of freezers and refrigerators regularly to ensure proper functioning.
- Followed all health department regulations while preparing food products for consumption by customers.
- Ensured that all kitchenware was properly washed before being put away for storage.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Unloaded food and supplies from delivery trucks to appropriate storage locations.
- Adjusted cooking methods and ingredients to accommodate dietary restrictions and food allergies.
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
- Cleaned utensils, dishes, and glasses for customer use.
Education
Secretary Duties
Business Training Center
Dominica 06-2023
High School Diploma -
Wesley High School
Dominica07-2015
Skills
- Animal handling
- Behavior observation
- First aid administration
- Record keeping
- Safety enforcement
- Communication skills
- Problem solving
- Team collaboration
- Time management
Certification
- High school diploma
- Secretarial duties diploma
Reference
- Moise francky lafleur-1869-6696283
- Cierra-1869-669-4514
Timeline
Kennel Assistant
Nevis animal peak
07.2024 - Current
Shelf Stocker (part Time Worker)
Rams supermarket
08.2020 - Current
Cashier
Chantel eats
04.2019 - 03.2020
Kitchen Assistant
Hookup bar
09.2018 - 05.2019
Secretary Duties
Business Training Center
High School Diploma -
Wesley High School