Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Terisha George-Jeune

RamsBury Site, Charlestown Nevis

Summary

Dynamic professional with proven expertise in customer satisfaction and complaint resolution, honed at TDC Insurance Company LTD and other notable firms. Excelled in call center efficiency, enhancing customer loyalty through empathetic service and proficient account updating. Achieved notable performance targets,

Professional with strong background in customer interactions and service solutions. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative (Front Desk)

TDC Insurance Company LTD
08.2022 - Current


  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Underwrite Policies for renewing and existing Clients.
  • Updating and Maintaining inventory records.

Supervisor

Kittitian Food Services (KFC)
10.2019 - 05.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer needs.

Front Line Call Center Agent

Brownhill Communications
05.2016 - 09.2019
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Education

Associate of Applied Science -

Dominica State College
StockFarm, Roseau Dominica
09-2013

High School Diploma -

Portsmouth Secondary School
Portsmouth, Dominica
07-2010

Skills

  • Call center experience
  • Account updating
  • Office equipment proficiency
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor

Accomplishments

  • Achieved Grade II by completing the 2023-2024 Mathematics CXC exam.
  • Awarded Employee of the Month for February 2024
  • Awarded Employee of the quarter for April- June 2024

Timeline

Customer Service Representative (Front Desk)

TDC Insurance Company LTD
08.2022 - Current

Supervisor

Kittitian Food Services (KFC)
10.2019 - 05.2022

Front Line Call Center Agent

Brownhill Communications
05.2016 - 09.2019

Associate of Applied Science -

Dominica State College

High School Diploma -

Portsmouth Secondary School

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Terisha George-Jeune