TAMARA WILLIAMS
Providenciales,03
Summary
Accomplished Customs Broker with a proven track record at Cairsea Service, enhancing operational efficiency and customer satisfaction through expert risk assessment and strong negotiation skills. Mentored staff and spearheaded policy reforms at Turks and Caicos Government, demonstrating exceptional leadership and recordkeeping accuracy. Achieved increased loyalty at American Airlines by resolving customer complaints with empathy and professionalism.
Hardworking and detail-oriented professional dedicated to providing customer-centered care and support for local and international clients. Team-oriented, reliable and computer-savvy. Looking to offer several years of experience to challenging new role with room for advancement.
Overview
26
26
years of professional experience
Work History
Customs Broker
Air and Sea Agency
09.2024 - Current
- Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Lawfully cleared merchandise through customs per client and government requirements.
- Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.
- Managed customs clearance processes for import and export shipments.
- Coordinated with government agencies to ensure compliance with regulations.
- Reviewed and analyzed shipping documents for accuracy and completeness.
- Communicated with clients regarding customs duties and tariffs.
- Received incoming shipments from overseas vendors and inspected them for accuracy against invoice records.
Customs Broker
Cairsea Services
Providenciales
08.2013 - 09.2024
- Managed customs clearance processes for import and export shipments.
- Coordinated with government agencies to ensure compliance with regulations.
- Reviewed and analyzed shipping documents for accuracy and completeness.
- Developed relationships with freight forwarders to streamline operations.
- Compiled data related to the classification, valuation, and origin of imported goods.
- Assisted clients in obtaining necessary permits and licenses.
- Provided guidance on tariff classifications, country of origin issues, duty rates, and other customs requirements.
- Identified shipments requiring special handling based on value, size, documentation and country of origin.
Senior Customs Officer
Turks and Caicos Government
Providenciales
01.2003 - 07.2009
- Mentored junior officers within the department, contributing to their career growth and development.
- Assisted in the design of policy reforms aimed at simplifying customs regulations while maintaining strict compliance standards.
- Developed comprehensive training programs for new hires, ensuring high standards of performance and knowledge retention.
- Collaborated with international partners to improve information sharing and strengthen border security measures.
Customer Service Representative
American Airlines
Providenciales
03.2000 - 12.2002
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty.
Education
High School Diploma -
Raymond Gardiner High
North CaicosSkills
- Risk Assessment Capabilities
- Strong negotiation skills
- Leadership Qualities
- Recordkeeping Accuracy
- Customs clearance
- Regulatory compliance
- Shipping documentation
- Import/export regulations
- Customer relationship management
Timeline
Customs Broker
Air and Sea Agency
09.2024 - Current
Customs Broker
Cairsea Services
08.2013 - 09.2024
Senior Customs Officer
Turks and Caicos Government
01.2003 - 07.2009
Customer Service Representative
American Airlines
03.2000 - 12.2002
High School Diploma -
Raymond Gardiner High