Shevon Williams

Work History

The Bank of Nevis Ltd.

Charlestown

02.2023 - Current

Set clear team goals and delegated tasks and set deadlines.
Discovered training needs and provided coaching.
Developed strategies to promote team member adherence to company regulations and performance goals.
Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
Built strong relationships with customers through positive attitude and attentive response.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Supervised team members to confirm compliance with set procedures and quality requirements.
Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Promoted high standerds through personal example to help each member understand expected behavious and standards.
Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

Four Seasons Resort Nevis

Charlestown

11.2014 - Current

Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Collected room deposits, fees, and payments.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Completed all tasks in compliance with company policies and procedures.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Completed data entry and filing to keep records updated for easy retrieval.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Confirmed appointments, communicated with clients, and updated client records.
Handled assignments independently with good judgement and critical thinking skills.
Resolved customer problems and complaints.

Nevis Island Administration

Charlestown

10.1998 - 02.2000

Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Graded and evaluated student assignments, papers, and course work.
Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
Planned and implemented integrated lessons to meet national standards.
Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Boosted cultural awareness by incorporating children's literature from world cultures.
Fostered student curiosity and interest through creative hands-on activities.
Met with students, parents and administrators to address and resolve students' behavioral and academic issues.