Sheniqua Fahie
St. Peter's Parish
Summary
Former Pharmacy Associate and Customer Service Agent whose driven and motivated to reaching the highest level, to secure a responsible career opportunity to utilize my strengths and skills to the maximum. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Pharmacy Associate
Meridian Medical Center
Unit #1 Sugars Complex Frigate Bay St.Kitts
09.2021 - 07.2024
- Developed strong rapport with regular customers through personalized service, fostering trust in the pharmacy''s expertise.
- Ensured the accuracy of prescription information by diligently verifying patient data and communicating any discrepancies to pharmacists.
- Increased customer loyalty by addressing concerns promptly and professionally, ensuring their satisfaction with pharmacy services.
- Assisted pharmacists in maintaining a well-organized and up-to-date inventory of medications, ensuring optimal stock levels for smoother operations.
- Maintained a clean, organized workspace that facilitated efficient work processes and reflected positively on the pharmacy''s image.
- Collaborated with the pharmacy team to streamline workflow processes, resulting in reduced wait times for customers.
Customer Service Agent
American Airline
R.L.B International Airport, Basseterre, St. Kitts
08.2019 - 10.2020
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded proactively and positively to rapid change.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science - Environmental Science
Clarence Fitzroy Bryant College
Burdon Street, Basseterre, St. Kitts11.2019
High School Diploma -
Washington Archibald High School
Taylor's Range, Basseterre, St.Kitts11.2017
Skills
- Problem-solving skills
- Medication Dispensing
- Drug Classification Knowledge
- Drug Inventory Control
- Patient confidentiality
- Customer Service
- Outstanding communication skills
- Payment Processing
- Data Entry
- Adaptability
- Research and Strategy
Languages
English
Native language
English
Proficient
C2
Timeline
Pharmacy Associate
Meridian Medical Center
09.2021 - 07.2024
Customer Service Agent
American Airline
08.2019 - 10.2020
Associate of Science - Environmental Science
Clarence Fitzroy Bryant College
High School Diploma -
Washington Archibald High School