Shemyra Baptiste
132 Conaree Extension
Summary
Experienced Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
St. Kitts Nevis Anguilla National Bank
Central Street, Basseterre
10.2019 - Current
- Provide exceptional customer service with a welcoming attitude by resolving customer issues promptly, fostering positive relationships between the bank & its clients.
- Provide adaptable training to new & old Bank Tellers as Head Teller, ensuring high standards of service.
- Prepare cash advances, loan & electronic payments, standing orders, bank drafts, weekly & monthly reports & open new accounts.
- Educate potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Answer approximately 15-20 telephone calls per day promptly and appropriately handle needs or requests of customers.
- Establish trust with clients by maintaining confidentiality by adhering to security protocols, minimizing risk exposure for the bank and its customers.
Filing Clerk
Eastern Caribbean Security Exchange Ltd
Bird Rock, Basseterre
03.2019 - 08.2019
- Assigned with Computer Digital filing project to record returned mails
- Improved file retrieval efficiency by maintaining an organized and up-to-date filing system.
- Scanned documents regarding payments to shareholders on pen drive and prepared them to be sent out to different institutions
- Communicated with approximately 20 clients per day locally and internationally via telephone concerning dividend payments and updated client records.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
Sales Clerk
St. Christopher National Trust Museum Gift Shop
Bay Road, Basseterre
10.2018 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed approximately 15-20 incoming calls per day from customers addressing specific needs
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences within the store.
- Boosted sales by effectively promoting products and engaging with customers.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate Degree - Office Administration & Management
Clarence Fitzroy Bryant College
Burdon Street, Basseterre08.2019
High School Diploma -
Washington Archibald High School
Taylors Range, Basseterre09.2016
Skills
- Excellent time management & organizational abilities
- Adaptable & flexible abilities
- Proficient in Microsoft Office Suite
- A high level of confidentiality, dependability & professionalism
- Excellent customer service & sales skills
- Good verbal & written communication skills
- Strong negotiation skills
- A high level of empathy and tactfulness
- Problem-solving & interpersonal skills
- Excellent team building & leadership skills
Certification
- Completion of Jump Start Your Career training program course 19th August - 29th September 2018 with The People's Brand
- Dean's List / Honor Role 2018 - 2019 at Clarence Fitzroy Bryant College
- Certificate of Achievement in Introduction to Human Resource Management 26th September - 5th December 2022 at The University of The West Indies (UWI)
- Certificate of Achievement in Effective Public Speaking Presentation Skills 5th June - 17th July 2023 at UWI
- Certificate of Achievement in Introductory Excel 23rd January - 29th February 2024 at UWI
- Certificate of Participation in Conversational Spanish for Banking 7th May - 23rd May at UWI
References
- Lesley Broadbelt
Financial Aid Manager
Ross University School of Veterinary Medicine
P.O.Box 334
Lbroadbelt@rossvet.edu.kn
1-869-663-5773
- Millicent Dawson
Senior Lecturer
Clarence Fitzroy Bryant College
Mattingley Heights
Millyjoydawson@gmail.com
1-869-662-2257
- Kerina Browne
Senior Client Service Representative
Eastern Caribbean Securities Exchange
132 Rawlins Housing Ext, St. Pauls
Kerinabrowne@gmail.com
1-869-762-3919
Timeline
Customer Service Representative
St. Kitts Nevis Anguilla National Bank
10.2019 - Current
Filing Clerk
Eastern Caribbean Security Exchange Ltd
03.2019 - 08.2019
Sales Clerk
St. Christopher National Trust Museum Gift Shop
10.2018 - 03.2019
Associate Degree - Office Administration & Management
Clarence Fitzroy Bryant College
High School Diploma -
Washington Archibald High School