Shemyra Baptiste
132 Conaree Extension
Summary
Experienced Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
St. Kitts Nevis Anguilla National Bank
10.2019 - Current
- Provide exceptional customer service with a welcoming attitude by resolving customer issues promptly, fostering positive relationships between the bank & its clients.
- Provide adaptable training to new & old Bank Tellers as Head Teller, ensuring high standards of service.
- Prepare cash advances, loan & electronic payments, standing orders, bank drafts, weekly & monthly reports & open new accounts.
- Educate potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Answer approximately 15-20 telephone calls per day promptly and appropriately handle needs or requests of customers.
- Establish trust with clients by maintaining confidentiality by adhering to security protocols, minimizing risk exposure for the bank and its customers.
Filing Clerk
Eastern Caribbean Security Exchange Ltd
03.2019 - 08.2019
- Assigned with Computer Digital filing project to record returned mails
- Improved file retrieval efficiency by maintaining an organized and up-to-date filing system.
- Scanned documents regarding payments to shareholders on pen drive and prepared them to be sent out to different institutions
- Communicated with approximately 20 clients per day locally and internationally via telephone concerning dividend payments and updated client records.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
Sales Clerk
St. Christopher National Trust Museum Gift Shop
10.2018 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed approximately 15-20 incoming calls per day from customers addressing specific needs
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences within the store.
- Boosted sales by effectively promoting products and engaging with customers.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate Degree - Office Administration & Management
Clarence Fitzroy Bryant College
Burdon Street, Basseterre08.2019
High School Diploma -
Washington Archibald High School
Taylors Range, Basseterre09.2016
Skills
- Excellent time management & organizational abilities
- Adaptable & flexible abilities
- Proficient in Microsoft Office Suite
- A high level of confidentiality, dependability & professionalism
- Excellent customer service & sales skills
- Good verbal & written communication skills
- Strong negotiation skills
- A high level of empathy and tactfulness
- Problem-solving & interpersonal skills
- Excellent team building & leadership skills
Certification
- Completion of Jump Start Your Career training program course 19th August - 29th September 2018 with The People's Brand
- Dean's List / Honor Role 2018 - 2019 at Clarence Fitzroy Bryant College
- Certificate of Achievement in Introduction to Human Resource Management 26th September - 5th December 2022 at The University of The West Indies (UWI)
- Certificate of Achievement in Effective Public Speaking Presentation Skills 5th June - 17th July 2023 at UWI
- Certificate of Achievement in Introductory Excel 23rd January - 29th February 2024 at UWI
- Certificate of Participation in Conversational Spanish for Banking 7th May - 23rd May at UWI
References
- Lesley Broadbelt
Financial Aid Manager
Ross University School of Veterinary Medicine
P.O.Box 334
Lbroadbelt@rossvet.edu.kn
1-869-663-5773
- Millicent Dawson
Senior Lecturer
Clarence Fitzroy Bryant College
Mattingley Heights
Millyjoydawson@gmail.com
1-869-662-2257
- Kerina Browne
Senior Client Service Representative
Eastern Caribbean Securities Exchange
132 Rawlins Housing Ext, St. Pauls
Kerinabrowne@gmail.com
1-869-762-3919
Timeline
Customer Service Representative
St. Kitts Nevis Anguilla National Bank
10.2019 - Current
Filing Clerk
Eastern Caribbean Security Exchange Ltd
03.2019 - 08.2019
Sales Clerk
St. Christopher National Trust Museum Gift Shop
10.2018 - 03.2019
- Completion of Jump Start Your Career training program course 19th August - 29th September 2018 with The People's Brand
- Dean's List / Honor Role 2018 - 2019 at Clarence Fitzroy Bryant College
- Certificate of Achievement in Introduction to Human Resource Management 26th September - 5th December 2022 at The University of The West Indies (UWI)
- Certificate of Achievement in Effective Public Speaking Presentation Skills 5th June - 17th July 2023 at UWI
- Certificate of Achievement in Introductory Excel 23rd January - 29th February 2024 at UWI
- Certificate of Participation in Conversational Spanish for Banking 7th May - 23rd May at UWI
Associate Degree - Office Administration & Management
Clarence Fitzroy Bryant College
High School Diploma -
Washington Archibald High School
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