Shannen Bryan
Sales Clerk
Basseterre
Summary
Experienced administrative assistant with a strong desire to contribute abilities and knowledge towards executing and upholding the mission and vision of the department. Seeking opportunity to utilize skills in effectively managing administrative tasks, coordinating schedules, and providing exceptional support to ensure seamless operations. Committed to maintaining high level of professionalism, attention to detail, and efficiency in all aspects of work.
Overview
15
15
years of professional experience
14
14
years of post-secondary education
Work History
Deliveries Clerk, Customer Service Representative and Sales Clerk
TDC Home & Building Depot
Basseterre , Saint George Basseterre
01.2016 - Current
- Answer and receive telephone calls
- Greet and interact with guest to maintain business relationship
- Run the customer documents to deliver their materials
- Deals with customers complaint and issues and resolve conflict
- Scanned customers document to be recorded in the system
Gas Station Attendant
Gillard’s Gas Station
Basseterre , Saint George Basseterre
01.2010 - 01.2011
- Stock the shelves and fridge with goods
- Put gas in vehicles
- Greet and interact with customers on a daily
- Replenish the float twice daily
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Associate Degree - Office Administration Management
Clarence Fitzroy Bryant College
Burdon Street 01.2023 - Current
High School Diploma - English A III, Office Administration II, Principle of Business II, Human and Social I, Social Studies II
Washington Archibald High School
Taylors Range 01.2005 - 01.2009
Primary School Certificate -
Dr.William Connor Primary School
Boone Avenue 01.1997 - 01.2005
Skills
Attention to detail
Excellent Communication Skills
Proficient in Microsoft Office
Excellent Customer Service
Conflict Resolution
Team Oriented
Computer Literate
Telephone etiquette
Accomplishments
- Certificate of Achievement, 01/01/16, Customer Service Academy of Jamaica - achieved the Performance level in the practical assessment and Theoretical examinations in accordance with Requirements and recommendations for the Certified Customer Service Professional (CCSP)
- Certificate of Achievement, 01/01/13, A Ganar/Secondary School Work Based program and has been trained in Employability and Technical skills in the field of Secretary Skills.
- Certificate of Achievement, 01/01/13, Government of St. Kitts and Nevis National Skills Training Programme of 12 weeks of modular Training in Secretarial Skills.
Affiliations
- SKN Moves
- Elston Nisbett Soca Aerobic
Timeline
Associate Degree - Office Administration Management
Clarence Fitzroy Bryant College
01.2023 - Current
Deliveries Clerk, Customer Service Representative and Sales Clerk
TDC Home & Building Depot
01.2016 - Current
Gas Station Attendant
Gillard’s Gas Station
01.2010 - 01.2011
High School Diploma - English A III, Office Administration II, Principle of Business II, Human and Social I, Social Studies II
Washington Archibald High School
01.2005 - 01.2009
Primary School Certificate -
Dr.William Connor Primary School
01.1997 - 01.2005
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