Shanice Jeffrey
Basseterre
Summary
Capable customer service representative, passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in hospitality/customer service establishments.
Overview
12
12
years of professional experience
Work History
Bartender/Cashier
Mapau Casino
01.2015 - 02.2024
- Optimised customer experience, serving each customer with sincere, positive and enthusiastic attitude.
- Serve and share beverages
- Stock taking
- Maintained brand image by keeping neat personal appearance
- Trained new team members in cash register operation, stock procedures, POS (point of sales) system and customer service.
- Calculated and provided accurate change to customers after each transactions.
- Operated POS system and handled customer transactions accurately.
- Completed opening and closing procedures, verifying proper cash- on -hand amounts and allocating resources.
- Processed credit and cash transactions using POS system
Waitress
Rumbarrel
12.2012 - 11.2014
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Delivered friendly and fast service to process drink orders at peak times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Maintained safe hygiene for full compliance.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
Food Survey Collector
Government Of St. Kitts & Nevis
01.2012 - 07.2012
- Documented discussions with students about the meal plan implemented
- Report to Ministry about information collected from students on a daily basis
Education
Cayon High School
Cayon, St Kitts And NevisSkills
- Strong multitasking
- Friendly Customer Service
- POS System knowledge
- Liquor, beer, and wine knowledge
- Highly reliable and hardworking
- Knowledge of Microsoft Office
- Teamwork skills
- Time management skills
- Cash Register Operation
- Hospitality service
Timeline
Bartender/Cashier
Mapau Casino
01.2015 - 02.2024
Waitress
Rumbarrel
12.2012 - 11.2014
Food Survey Collector
Government Of St. Kitts & Nevis
01.2012 - 07.2012
Cayon High School
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