Sandra K Huggins
Charlestown,St Kitts
Summary
Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
21
21
years of professional experience
Work History
Sales and Marketing Manager
Praise Fm 99.3
Charlestown, Nevis
01.2007 - Current
- Company Overview: ( St Kitts & Nevis)
- Events planning and Management
- Accounting
- Business Meeting
- Signups of New advertisers
- Announcing
- ( St Kitts & Nevis)
Information Coordinator
Bank Of New Innovation BONI
06.2020 - 11.2023
- Handling all customer Inquiries
- Entering KYC information in a database
- Ensuring all files are compliant
- Administrative duties
- Business development helping sign up clients
Business Development Manager/ Community Manager
SWFT Blockchain-Silcon Valley
12.2021 - 01.2023
- Company Overview: Remote
- Handling business inquiries
- Signing up businesses and listing
- Following up on leads and sending us inquiries for prospective clients
- Community manager
- Remote
File Review Officer
Bank Of Nevis Limited.
Charlestown, Nevis
02.2019 - 06.2020
- Ensure all Customer files are compliant with the bank's policies
- Review Customer's Files
- Answer the queries of the customers via email and telephone
- Organise files and documents to ensure they are in order
- Administrative and customer service roles
- Request for outstanding documents, filing, Certifying and all the due diligence that are required
- Schedule appointments among the many things
Secretary
Theodore Hobson & Associates
, Nevis
02.2018 - 05.2018
- Daily administrative roles of office
- Answering phone calls and fax
- Responding to customer's queries
- Filing of cases at the court
- Scheduling appointments
- Banking and balancing of accounts
- Receiving of payments etc
Financial Advisor
Sagicor Life inc
Charlestown, Nevis
06.2014 - 03.2015
- Company Overview: TDC Plaza, Charlestown, Nevis
- Financial planning and helping customers to make good financial decisions
- Administrative roles
- Customer Service: Helping Clients with queries
- Following up on clients
- Presentation among groups and companies, scheduling appointments etc
- TDC Plaza, Charlestown, Nevis
SEN Consulting Business Associate
SEN CONSULTING
, Nevis
04.2013 - 07.2014
- Company Overview: TDC Plaza
- Involved in Administrative functions of the Office
- Market research Collection of Data and the Data Entry
- Event planning
- Research analysis
- Market visits to different clients like Carib Brewery being one of the client, all bars and stores that sold carib and bottling company gave feedback through our visits
- TDC Plaza
Programmer and Administrator
BARGAIN HOUSE RETAIL OUTLET
, Nevis
05.2010 - 07.2011
- Administrative personnel
- Customer service personnel
- Accounting
- Brokerage for shipping
Sales Manager
Celtel Uganda Ltd
Kampala, Uganda
07.2006 - 09.2007
- Company Overview: Kampala (Uganda)
- Supervising all selling activities
- Processing invoices and liaising with suppliers
- Involved in staff training
- Dealing with client complaints
- Kampala (Uganda)
Customer Care Agent
Celtel Uganda Ltd
Kampala, Uganda
07.2006 - 09.2007
- Company Overview: Kampala (Uganda)
- Dealing with phone and face to face enquiries
- Providing help and advice to customers using the company's products
- Issuing refunds or compensation to customers
- Launched the promotion in order to increase the client database
- Training new staff to ensure company policies are met
- Kampala (Uganda)
Administrator
Miracle Centre Kawempe
Kampala, Uganda
07.2005 - 04.2006
- Company Overview: Kampala (Uganda)
- Responsible for all church activities
- Balance the company books
- Preparation of basic financial reports
- Day to day management of a team of 12 people
- Kampala (Uganda)
Operations Manager
Bold Wins Coffee Shop
Kampala, Uganda
01.2005 - 07.2005
- Company Overview: Kampala (Uganda)
- Monitoring the quality of the product & service provided
- Recruiting and training for permanent and casual staff
- Ensuring health & safety regulations are met
- Maintaining stock levels and ordering of new supplies as required
- Kampala (Uganda)
Sales Assistant
Pride Textiles
Kampala, Uganda
06.2004 - 01.2005
- Company Overview: Kampala, Uganda
- Liaising with clients in all areas of sales
- Meeting set sales targets
- Stocking & replenishing sales areas
- Assisting with product selection
- Processing payments of various kinds
- Dealing with client complaints
- Kampala, Uganda
Education
BA - Social Anthropology, German
Makerere University
Kampala, Uganda07.2004
UACE -
Wanyange Girl's School
UCE -
Wanyange Girls's School
Skills
- Microsoft Word
- PowerPoint
- Excel
- Access
- Interpersonal skills
- Customer Service
- Communication skills
- Compliance
- Sales
- Organizational skills
- Team player
- Team builder
- Attention to detail
- Work ethic
- Sales strategy
- Market analysis
- Customer acquisition
- Event planning
- Financial analysis
- Problem solving
- Business development
- Verbal and written communication
- Excellent communication
References
- Gary Wade, Nevis Spring Water, 667-7692
- Noah Mills, SEN Consulting, 662 6624, 760 4444
Personal Information
- Date of Birth: 09/24/82
- Nationality: St. Kitts and Nevis
General Information
Facilitator for a workshop about Reach the Aged (2004), Researcher for a market research study about customer care in the Hotel industry in Uganda (2005), Involved in research & documentation for the Anglican Women Conference in Uganda (2003), Internship in All Saints Nakasero Ministry (2001), fun activities, listening to music, Computer Skills: Microsoft Word, PowerPoint, Excel and Access, Good interpersonal, customer service and communication skills, Compliance, Sales, Excellent organizational skills, Strong team player and team builder, Pay keen attention to details, Disciplined work ethic
Timeline
Business Development Manager/ Community Manager
SWFT Blockchain-Silcon Valley
12.2021 - 01.2023
Information Coordinator
Bank Of New Innovation BONI
06.2020 - 11.2023
File Review Officer
Bank Of Nevis Limited.
02.2019 - 06.2020
Secretary
Theodore Hobson & Associates
02.2018 - 05.2018
Financial Advisor
Sagicor Life inc
06.2014 - 03.2015
SEN Consulting Business Associate
SEN CONSULTING
04.2013 - 07.2014
Programmer and Administrator
BARGAIN HOUSE RETAIL OUTLET
05.2010 - 07.2011
Sales and Marketing Manager
Praise Fm 99.3
01.2007 - Current
Sales Manager
Celtel Uganda Ltd
07.2006 - 09.2007
Customer Care Agent
Celtel Uganda Ltd
07.2006 - 09.2007
Administrator
Miracle Centre Kawempe
07.2005 - 04.2006
Operations Manager
Bold Wins Coffee Shop
01.2005 - 07.2005
Sales Assistant
Pride Textiles
06.2004 - 01.2005
BA - Social Anthropology, German
Makerere University
UACE -
Wanyange Girl's School
UCE -
Wanyange Girls's School