Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager
Rhonda Sutton

Rhonda Sutton

Bird Rock ,St Kitts

Summary

Dedicated and experienced hospitality professional with over 20 years of managerial and supervisory experience in the hotel and service industry. Proven ability to lead teams, manage operations, and ensure guest satisfaction. Skilled in staff supervision, operations management, and customer service. Committed to delivering high standards of service and operational excellence.

Overview

15
15
years of professional experience

Work History

Manager

Palms Court
09.2016 - 05.2022
  • Managed floor operations, supervised staff, and ensured efficient service delivery.
  • Monitored facility activities to ensure adherence to safety protocols and regulations.
  • Collaborated with team members to streamline operational processes and improve efficiency.
  • Responded promptly to incidents, providing support and escalating issues as necessary.

Supervisor / Manager

Golden Rock
  • Supervised beach area and managed staff.
  • Ensured a safe and enjoyable environment for guests.

Supervisor

Chrissy Beach
  • Oversaw daily beach operations and customer service.

Floor Supervisor

Bananas Beastro (Nevis)
11.2005
  • Supervised restaurant floor, coordinated staff, and ensured excellent customer service.

Assistant Manager

Ramada
01.2022 - Current
  • Oversee daily hotel operations, ensure guest satisfaction, and manage staff performance.
  • Coordinate departmental activities to maintain service standards.
  • Handle guest inquiries and resolve issues promptly to maintain high levels of guest satisfaction.
  • Coordinated staff schedules to optimise resource allocation and enhance guest experience.
  • Supported the implementation of operational policies to maintain high standards of service quality.
  • Collaborated with management to strategize promotional activities and increase occupancy rates.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Manager

Coconut Grove
01.2011 - 01.2016
  • Supervised staff and operations, ensuring smooth hotel performance.
  • Managed guest relations and handled complaints professionally.

Education

High School Diploma -

Rosignol Secondary School
Guyana

Skills

  • Hospitality Management
  • Staff Supervision & Training
  • Customer Service Excellence
  • Operations & Team Coordination
  • Conflict Resolution
  • Scheduling & Staff Planning
  • Quality Control
  • Fluent communication and interpersonal skills
  • Ability to manage multiple departments efficiently
  • Customer service
  • Complex Problem-solving
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Goal setting
  • Project management
  • Operations management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Manager

Ramada
01.2022 - Current

Manager

Palms Court
09.2016 - 05.2022

Manager

Coconut Grove
01.2011 - 01.2016

Floor Supervisor

Bananas Beastro (Nevis)
11.2005

Supervisor / Manager

Golden Rock

Supervisor

Chrissy Beach

High School Diploma -

Rosignol Secondary School

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Rhonda Sutton