Overview
Work History
Education
Skills
Career Objective
Certification
Leadership
Timeline
Generic

Rhea Matthew

Golfview, Frigate Bay,,Basseterre, St.kitts

Overview

6
6
years of professional experience
1
1
Certification

Work History

System Administrator/Change Specialist

The Dreamy Group
Basseterre, St.Kitts
11.2023 - Current
  • Conducted research on emerging technologies in order to identify opportunities for improvement.
  • Installed, tested and evaluated new systems, applications and patches.
  • Monitored system performance to ensure optimal operations and identified potential issues.
  • Coordinated with third-party vendors for resolution of incidents or provisioning services.
  • Collaborated with other teams to develop solutions for various projects.
  • Created user accounts and managed access rights for users.
  • Participated in the planning and execution of IT infrastructure projects, meeting deadlines and budget requirements.
  • Developed and maintained comprehensive documentation for system configurations and procedures.
  • Monitored system performance, identifying and resolving bottlenecks to maintain optimal functionality.
  • Automated routine administrative tasks
  • Collaborated with senior leadership to develop a vision and plan for successful implementation of changes.
  • Actively sought feedback from stakeholders about their experience with organizational changes so that improvements could be made going forward.
  • Facilitated workshops with teams to discuss new processes, procedures, and systems related to the change initiative.
  • Provided coaching and training sessions on how to effectively manage change within the organization.
  • Worked closely with external vendors and consultants when necessary in order to provide additional expertise or resources needed for successful execution of projects.
  • Drafted reports outlining progress of the project as well as any issues that arose during implementation.
  • Recommended areas where additional resources would be beneficial in order to support successful adoption of new processes.
  • Monitored progress of the change initiative through regular meetings and check-ins with stakeholders.
  • Created training programs to support organizational changes involving employees' day-to-day operations.

Salesforce Administrator/Developer

Quotum Technology
Alpharetta, GA
07.2021 - 11.2023
  • Developed complex custom objects and fields in Salesforce to meet customer requirements.
  • Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
  • Created customized reports and dashboards to track sales performance metrics.
  • Designed user interfaces for Salesforce applications with Lightning Web Components and Aura components.
  • Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
  • Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
  • Enhanced existing functionality of Salesforce by creating new custom objects, fields, formulas, validation rules.
  • Provided technical support for end users on issues related to Salesforce configuration and customization.
  • Conducted training sessions for end users on how to use different features of Salesforce effectively.
  • Collaborated with stakeholders from various departments to understand their business needs and develop solutions accordingly.
  • Troubleshot and resolved salesforce sandbox software issues.
  • Upgraded existing systems with new releases of salesforce packages and applications.
  • Coordinated with vendors new salesforce packages and license purchases.
  • Monitored system upgrades, patches and new configurations.
  • Created accounts and assigned licenses to support onboarding process for new hires.
  • Provided support for Quality Analysts during bi-weekly deployments.

Student Assistant

Midwestern State University - Moffett Library
Wichita Falls, Texas
09.2018 - 01.2021
  • Assist students with finding resource materials and books through the library database;
  • Assist students in conducting research for their college assignments and research projects;
  • Manage the library's database of publications to ensure all data and information were up to date and easily accessible
  • Assisted students with general inquiries and provided guidance to help them navigate the university's resources.

Education

Bachelor of Business Administration - Management Information Systems, Cum Laude

Midwestern State University
Wichita Falls, Tx
05.2021

Skills

  • Microsoft Office (Microsoft Excel, Outlook, PowerPoint, Word)
  • Relational Database Models and SQL
  • Agile/Scrum Methodology
  • Time Management and Organization
  • Salesforce Development and Design
  • Software Documentation Control
  • Process Improvement
  • Requirements Analysis and Design Phases
  • Requirements Gathering and Analysis
  • Cost Assessment
  • Project Specifications
  • Idea Development and Brainstorming

Career Objective

Result-driven individual with a comprehensive skill set in Microsoft Office, relational database models and SQL, and Salesforce development and design. Equipped with a proven track record in software documentation control and process improvement, I am dedicated to ensuring seamless operations and optimizing efficiency within organizations. With expertise in requirements analysis, project specifications, and cost assessment, I excel in delivering high-quality solutions tailored to meet diverse needs.

Certification

  • Salesforce Developer Platform I

Leadership

  • Beta Gamma Sigma, Wichita Falls, Texas, Organization Member, 06/2020, Present, Participate in character building events that will provide opportunities to network and grow as a business student
  • Association of Information Technology Professionals, Wichita Falls, Texas, Secretary, 09/2019, Present, Providing clerical and administrative support for the organization; Ensuring that meeting events are accurately recorded and maintained
  • Tau Sigma Honor Society, Wichita Falls, Texas, Treasurer, 12/2018, Present, Control and balance the program's budget versus necessary expenses incurred to maintain budget accuracy; Reconcile fund balances and ensure adequate documentation of expenses are maintained

Timeline

System Administrator/Change Specialist

The Dreamy Group
11.2023 - Current

Salesforce Administrator/Developer

Quotum Technology
07.2021 - 11.2023

Student Assistant

Midwestern State University - Moffett Library
09.2018 - 01.2021

Bachelor of Business Administration - Management Information Systems, Cum Laude

Midwestern State University

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Rhea Matthew