Summary
Overview
Work History
Education
Skills
Keys For Success
Major Accomplishment
Special Awards
Personal Information
Insurance Exams
Timeline
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Phyllis Moore

Shadwell

Summary

To find a challenging position to meet my competence, capabilities, skills, education and experience

Overview

37
37
years of professional experience

Work History

Customer Service Representative

Sagicor Life Inc
05.1999 - Current
  • Examine claims and other record to determine eligibility of insurance overage
  • Prepare and scan claims on a daily basis
  • Review report to ensure scanned claims are successfully received into Global 360
  • Assist claimants and other claims processors, providers and clients with problems or questions regarding claims and or/policies
  • Inform department supervisor on claims status
  • Review and respond to Out of Country medical requests
  • Collates and dispatch claims reimbursements proceed and explanation of benefits to clients
  • Receive and accurately process Individual Health Applications
  • Prepare and dispatch correspondence informing clients on outstanding information, underwriting decisions, coverage change and notification of rate changes
  • Provides timely and accurate information to incoming queries from clients and Advisors
  • Receive, check, and accurately update and process additions, changes and terminations on GENELCO.
  • Manage Group Life & Health onboarding process on the Policy Management System (P360)
  • Prepare and dispatch group letters with CariCare Cards and Certificate on approval of coverage
  • Liaise with service providers to facilitate receipt of timely medical information
  • Print and assemble Policy Contracts for submission to the agency Administrator for signature
  • Ensure accuracy of Individual Health accounts through reconciliation and account management
  • Promote the Online Auto Adjudication facility
  • Conduct training with online service providers and provide customer service support
  • Maintain existing client files

Substitute Administrative Manager

04.2013 - 05.2013

Secretary

St Kitts Sugar Manufacturing Corporation
08.1989 - 02.1999
  • Perform Secretarial duties
  • Data entry
  • Routine Administrative functions for the Department

Typist/Clerk

Delisle Walwyn & Co Ltd
03.1989 - 06.1989
  • Prepare outgoing mail; sort and distribute incoming mail
  • Answer central telephone system and direct calls accordingly
  • Providing customer assistance, data processing, and record keeping

Secretary

Accounting Management Services
11.1988 - 01.1989
  • Answer phone calls-Emails and relay messages
  • Organize and file documentation
  • Schedule appointments
  • Answer simple enquiries related to business

Solicitor’s Clerk

J Emile Ferdinand
07.1988 - 09.1988
  • Collecting Fees
  • Collecting and delivering documents by hand
  • Delivering urgent documents to other chambers;
  • Photocopying, filing and dealing with letters, e-mails and phone calls
  • Arranging meetings on behalf of the Lawyer to discuss the case

Education

Basseterre High School - Typing, Geography, English (A), Principles of Business, Clothing & Textiles, Biology, Mathematics, Office Procedures

Basseterre High School
07.1988

Basseterre Junior High School -

Basseterre Junior High School
07.1984

Irish Town Primary -

Irish Town Primary
07.1982

Skills

  • Management of People
  • Skills for Communication success
  • Listening and emotional intelligence
  • Anti Money Laundering
  • Data Privacy
  • Information Security – Phishing
  • Information Security - Smishing
  • The St Christopher and Nevis Insurance Act
  • Pension Plan e-Course
  • Individual Life Insurance E Course
  • Sagicor Business Continuity Management Course
  • Security Awareness – Unintentional Insider Threat
  • Sagicor Code of Business Ethics and Conduct Course
  • Security Awareness - Malware

Keys For Success

  • Integrity
  • Leadership
  • Team work
  • Communication
  • Continuous improvement

Major Accomplishment

Substitute Administrative Manager, 04/01/13, 05/31/13

Special Awards

  • Royal Society of Arts Stage I & II (Pass)
  • London Chambers of Commerce Stage II (Distinction)
  • British Society of Commerce Stage I & II (pass)
  • Computer Programming (I.C.S.) Diploma

Personal Information

  • Dependents: 4
  • Date of Birth: 12/25/69
  • Gender: Female
  • Nationality: Kittitian
  • Marital Status: Married

Insurance Exams

  • ACS 100 (pass)
  • Loma FLMI 280 (pass)
  • Loma 290 (pass)

Timeline

Substitute Administrative Manager

04.2013 - 05.2013

Customer Service Representative

Sagicor Life Inc
05.1999 - Current

Secretary

St Kitts Sugar Manufacturing Corporation
08.1989 - 02.1999

Typist/Clerk

Delisle Walwyn & Co Ltd
03.1989 - 06.1989

Secretary

Accounting Management Services
11.1988 - 01.1989

Solicitor’s Clerk

J Emile Ferdinand
07.1988 - 09.1988

Basseterre Junior High School -

Basseterre Junior High School

Irish Town Primary -

Irish Town Primary

Basseterre High School - Typing, Geography, English (A), Principles of Business, Clothing & Textiles, Biology, Mathematics, Office Procedures

Basseterre High School

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Phyllis Moore