To be employed to an organization that offers growth and gives world class services to customers, so that I maybe able to utilize the skills l have learnt
Paul Bailey
Dining Room Waiter/ Beach Server
St.Kitts
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-focused Dining Room Waiter/ Beach Server committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Dining Room Waiter/Beach Server position. Ready to help team achieve restaurant goals.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work History
Dining Room Waiter/Beach Server
Carambola Beach Club
St.Kitts, Frigate Bay
02.2016 - 02.2020
- Welcomed and greeted guests before presenting special menu items to clients.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
Dining Room Waiter
Cardiff Hotel & Spa
08.2012 - 08.2012
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Trained new servers on restaurant policies and procedures.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Dining Room Waiter
Cardiff Hotel & Spa
Cardiff Hall, Runaway Bay, St.Ann
08.2012 - 08.2012
- Provided waitering services, wine services, room services, silver services and hostings. Conducted training for recruits in job skills. Provided gueridon services. Assist with bartending duties. Provided services for all banquet functions, continental breakfasts, breaks, served and buffet lunches, dinners and receptions.
Dining Room Waiter
Breezes Starfish Hotel
Jamaica
07.2012 - 07.2012
Education
John Mills All Age
Jamaica 09.1974 - 06.1983
Ardenne High School
Jamaica 09.1983 - 06.1987
Falmouth Vocational Training Centre
Jamaica 05.2001 -
HEART Trust NTA
Jamaica 09.2011 - 07.2012
Skills
Conflict Resolution
undefinedAccomplishments
Certificate of Excellence: For outstanding performance in academic and extracurricular activities ( March 2012). Certificate of Participation: For participation in motivational workshop ( December 2012). Collaborated with Teams in the development of projects directed by management. Achieved Results by completing Tasks with accuracy and efficiency.
Certification
NVQ-J Certifications ( Food & Beverage Captain) Level 2
Interests
To give our guests the greatest experiences of their lives and to assist the organization in improving and maintaining their reputation
References: Available upon request
Timeline
Dining Room Waiter/Beach Server
Carambola Beach Club
02.2016 - 02.2020
Dining Room Waiter
Cardiff Hotel & Spa
08.2012 - 08.2012
Dining Room Waiter
Cardiff Hotel & Spa
08.2012 - 08.2012
Dining Room Waiter
Breezes Starfish Hotel
07.2012 - 07.2012
HEART Trust NTA
09.2011 - 07.2012
Falmouth Vocational Training Centre
05.2001 -
Ardenne High School
09.1983 - 06.1987
John Mills All Age
09.1974 - 06.1983
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