Patrice Davis
Basseterre,03
Summary
Dynamic professional with a proven track record at St.Kitts Nevis-Anguilla National Bank, enhancing customer satisfaction and contributing to company growth. Skilled in organization and recordkeeping, with a calm demeanor under pressure. Demonstrates excellent customer service, achieving high satisfaction levels through innovative solutions and empathetic communication.
Overview
11
11
years of professional experience
Work History
Customer Service Support Associate
St.Kitts Nevis-Anguilla National Bank
Bassettere, St.Kitts
05.2019 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Managed high call volume while maintaining a positive attitude and professional demeanor.
- Collaborated with team members to achieve shared goals and provide exceptional support to customers.
- Contributed to company growth by upselling products or services when appropriate during customer interactions.
- Provided ongoing support to customers, answering questions, troubleshooting issues, and facilitating returns or exchanges as needed.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Cashier (Part Time)
RAMS Supermarket
Frigate Bay, Basseterre, St.Kitts
06.2017 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Clerk (Part Time)
Amory Bakery
Basseterre, St Kitts And Nevis
06.2015 - 09.2015
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
Administrative Assistant (Job Attachment)
Eastern Caribbean Central Bank
Basseterre, St.Kitts
12.2014 - 12.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customs Officer (Part Time)
Government Of St. Kitts & Nevis
Basseterre, St.Kitts
12.2013 - 12.2014
- Safeguarded economic interests by monitoring compliance with trade agreements, identifying potential violations, and initiating appropriate enforcement actions.
- Enhanced border security by conducting thorough inspections and investigations of suspicious cargo and individuals.
- Reduced instances of human trafficking through vigilant observation, identification of red flags, and immediate reporting to appropriate authorities.
- Facilitated efficient processing of foreign visitors by verifying visas and ensuring adherence to immigration requirements.
Education
Associate of Arts - Entrepreneurship
Clarence Fitzroy Bryant College
Bassetterre, St KittsHigh School Diploma -
Cayon High School
Cayon, St. Mary, St.Kitts06-2015
Skills
- Organization and recordkeeping
- Excellent telephone etiquette
- Excellent Customer Service
- Calm demeanor towards customer while under pressure
- Attentive and responsive communication towards customer's issues
- Poised & graceful demeanor
- Speedy and effective deliverance of services towards customers
- Understanding and empathetic in regards to frustrated customers
- High confidentiality supporting customer's and firm's information
- Always aiming to customer's satisfaction
- Creative and innovative insights
Timeline
Customer Service Support Associate
St.Kitts Nevis-Anguilla National Bank
05.2019 - Current
Cashier (Part Time)
RAMS Supermarket
06.2017 - 11.2018
Sales Clerk (Part Time)
Amory Bakery
06.2015 - 09.2015
Administrative Assistant (Job Attachment)
Eastern Caribbean Central Bank
12.2014 - 12.2014
Customs Officer (Part Time)
Government Of St. Kitts & Nevis
12.2013 - 12.2014
Associate of Arts - Entrepreneurship
Clarence Fitzroy Bryant College
High School Diploma -
Cayon High School