Monica Sharma
Kinshasa
Summary
Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I'm willing to relocate anywhere in the world.
Overview
6
6
years of professional experience
Work History
Personal Assistant to the Managing Director
Prince Pharma SARL
08.2022 - Current
- Managed day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team.
- Supported the Managing Director in decision-making processes by researching topics and providing relevant information.
- Prepared comprehensive presentations for meetings with key stakeholders using PowerPoint or other visual aids.
- Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.
- Enhanced executive productivity by managing calendar, scheduling appointments, and organizing travel arrangements.
- Gathered necessary documentation for meetings by liaising with internal team members or external partners effectively.
- Maintained a well-organized filing system allowing easy access to important documents when needed.
- Facilitated communication between departments to ensure smooth workflow and timely completion of projects.
- Organized high-level events such as conferences and company retreats to foster teamwork and collaboration.
- Coordinated travel logistics including flight bookings, accommodations and transportation ensuring seamless trips for the Managing Director.
- Managed correspondence on behalf of the Managing Director, drafting professional emails and letters to clients, vendors, and other stakeholders.
- Improved office efficiency with thorough organization of files and documents, both physical and digital.
- Enabled swift decision making through accurate data analysis supporting the Managing Director''s strategic plans.
- Provided regular updates on ongoing projects keeping the Managing Director well-informed about progress and potential challenges.
- Collaborated closely with various department heads to support cross-functional initiatives leading towards overall company objectives.
- Streamlined daily operations for the Managing Director by coordinating meetings, preparing agendas, and taking minutes.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Sales Manager
ELS SARL (Biso Na Biso)
08.2020 - 08.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
English to French and French to English Translator
CMBQ ( Government)
12.2018 - 06.2020
- Facilitated smooth communication between clients and internal teams through effective verbal and written translations.
- Translated legal and research materials from [Language] to English.
- Negotiated project rates and terms with clients while maintaining a balance between quality work output and fair pricing arrangements.
- Edited and proofread text to accurately reflect English language.
- Supported sales team with translated presentations and materials, leading to successful international business deals.
- Established strong relationships with clients through clear communication and understanding of project requirements.
- Collaborated with a team of translators to complete large-scale projects on schedule.
- Referred to reference materials such as dictionaries, lexicons and encyclopedias to verify translation accuracy.
Marketing Manager
Job Security.
04.2018 - 11.2018
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
Education
High School Diploma -
Flambeau
Kinshasa, DR Congo06.2017
Skills
File Organization
Office Management
Document Preparation
Calendar Management
Meeting planning
Vendor negotiation
Travel Arrangements
Strong Work Ethic
Customer Service
Time Management
Attention to Detail
Multitasking and Organization
Commitment to quality and service
Flexible Schedule
Professional and mature
Discretion and Confidentiality
Appointment Scheduling
Guest Relations
Scheduling
Schedule Management
Fluent in English and French
Travel administration
QuickBooks expert
Languages
English, French
Native language
Gujarati
Elementary
A2
Hindi
Elementary
A2
Timeline
Personal Assistant to the Managing Director
Prince Pharma SARL
08.2022 - Current
Sales Manager
ELS SARL (Biso Na Biso)
08.2020 - 08.2022
English to French and French to English Translator
CMBQ ( Government)
12.2018 - 06.2020
Marketing Manager
Job Security.
04.2018 - 11.2018
High School Diploma -
Flambeau
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