Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Micahl Woodley

Basseterre,03

Summary

Customer Service Representative with expertise in order accuracy and customer relations. Resolved complaints and improved customer satisfaction through effective communication and strong POS entry skills. Delivered quality service in fast-paced environments.

Overview

1
1
Certification
1
1
year of professional experience

Work History

Customer Service Representative

Domino's
Basseterre, St. Kitts
08.2025 - 08.2026
  • Answered customer calls and took Domino's carryout and delivery orders
  • Handled customer complaints effectively using calm, polite service
  • Explained menu items, specials, and pricing to customers
  • Entered orders into POS system with accurate toppings, sauces, and modifiers
  • Confirmed order details with kitchen staff and delivery drivers
  • Resolved customer complaints using calm, polite service
  • Supported store operations during rush periods and order surges
  • Maintained clean front counter and organized customer service area
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.

Education

Verchilds High School
Basseterre, St. Kitts

Skills

  • Order accuracy
  • POS operation
  • Menu knowledge
  • Customer relations
  • Kitchen communication
  • Clear communication
  • Active listening
  • Conflict resolution

Certification

  • Certificate of Achievement

Timeline

Customer Service Representative

Domino's
08.2025 - 08.2026

Verchilds High School
Micahl Woodley