MAYVELLA MARDENBOROUGH
Basseterre,St. Kitts & Nevis
Summary
Results-driven administrator with a strong track record in managing high-risk accounts, achieving delinquency levels below target while maintaining portfolio quality. Expertise in accurate reporting and collaboration with debt recovery teams enhances financial performance and compliance across operations.
Overview
15
15
years of professional experience
Work History
High Risk Administrator
UNICOMER ST. KITTS & NEVIS LTD.
02.2023 - Current
- Manage a high volume of high-risk customer accounts, improving repayment consistency and helping reduce delinquency levels.
- Maintain high-risk account levels below target (4.52% vs. 5.50%), contributing to improved portfolio quality and reduced credit risk exposure.
- Support strong portfolio performance by keeping good accounts above target (86.24% vs. 85.50%) and early arrears below target (4.80% vs. 5.00%).
- Monitored doubtful accounts and implemented follow-up actions to mitigate risk exposure.
- Collaborated with bailiffs and debt collectors to secure partial repayments and establish structured payment arrangements.
- Prepared daily, monthly, and quarterly reports for regional finance and senior management to inform decision-making.
- Process salary deduction listings, coordinate submissions, allocate collector accounts, prepare payout/refund documents, and maintain secure filing systems.
Bad Debt Recovery Clerk
UNICOMER ST. KITTS & NEVIS LTD.
08.2020 - 02.2023
- Managed inquiries for delinquent and bad-debt accounts via telephone and in-person interactions, ensuring accurate information dissemination.
- Clarified payment obligations and conducted follow-ups with customers to enhance compliance rates.
- Compiled collections and exception reports, providing management with actionable insights for decision-making.
- Retrieved, reviewed, and verified customer agreements and financial records.
- Supported Credit-Care projects through account reviews, documentation, and confidential record handling.
Caller
UNICOMER ST. KITTS & NEVIS LTD.
11.2020 - 12.2020
- Initiated customer interactions through outbound calls to foster engagement.
- Conducted outreach calls to verify eligibility and update balances while supporting promotional campaigns.
- Provided product information and assistance to enhance customer understanding.
- Documented customer inquiries and feedback in the tracking system accurately.
Postal Worker
General Post Office
08.2020 - 09.2020
- Delivered mail and packages promptly along assigned routes daily.
- Sorted and delivered mail efficiently, verified addresses for accuracy, and assisted customers with inquiries.
- Sorted incoming mail for efficient distribution to local routes.
- Operated sorting machines to process various mail types accurately.
Sales Clerk
I.C. Jewelers
01.2018 - 01.2020
- Processed POS transactions and maintained stock records to ensure accurate inventory management and efficient customer service.
Administrative Assistant Intern
S.A.M. Legal Services
03.2017 - 04.2017
- Assisted attorneys with case preparation and document organization.
- Managed scheduling for client meetings and court appearances.
- Maintained electronic filing system for legal documents and correspondence.
- Coordinated legal documents, scheduled appointments, handled calls, maintained office equipment, and updated databases.
Sales Clerk
Blondel’s Clothing Store
01.2012 - 01.2014
- Assisted customers, managed inventory, completed basic bookkeeping, and built customer relationships.
Office Clerk
NAGICO Insurance
09.2015
- Supported filing, mailing, correspondence, inventory, and customer inquiries.
Education
Bachelor of Science - Business Administration And Management
Ashworth College
05-2027
High School Diploma -
Washington Archibald High School
St. Kitts08-2015
Associate Studies - Office Administration & Management
Clarence Fitzroy Bryant College
Skills
- Debt management
- Portfolio risk management
- Risk assessment
- Compliance verification
- Records management
- Document control
- Account monitoring
- Account reconciliation
- Payment processing
- Data reporting
- Microsoft Office proficiency
- Computer applications expertise
- Customer support
- Conflict resolution
- Portfolio risk management
SKILLS
- Advanced Excel
- Professional Negotiation
- High Attention to Detail
- Bad Debt Recovery Expertise
- Advanced Microsoft PowerPoint
- Audit Coordination and Documentation
- Training and Mentorship
Timeline
High Risk Administrator
UNICOMER ST. KITTS & NEVIS LTD.
02.2023 - Current
Caller
UNICOMER ST. KITTS & NEVIS LTD.
11.2020 - 12.2020
Bad Debt Recovery Clerk
UNICOMER ST. KITTS & NEVIS LTD.
08.2020 - 02.2023
Postal Worker
General Post Office
08.2020 - 09.2020
Sales Clerk
I.C. Jewelers
01.2018 - 01.2020
Administrative Assistant Intern
S.A.M. Legal Services
03.2017 - 04.2017
Office Clerk
NAGICO Insurance
09.2015
Sales Clerk
Blondel’s Clothing Store
01.2012 - 01.2014
Bachelor of Science - Business Administration And Management
Ashworth College
High School Diploma -
Washington Archibald High School
Associate Studies - Office Administration & Management
Clarence Fitzroy Bryant College