Kimberly Kawall

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Directed day-to-day collections functions.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
• Increased productivity levels through efficient time management and prioritization of daily tasks.
• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
• Counseled debtors on payment options and arranged installment agreements.
• Collected on delinquent accounts to reduce overdue balances.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Corrected, completed and processed claims for multiple payer codes.
• Processed billing calls and answered questions from patients and third-party carriers.
• Assisted in reconciling deposit and patient collections.
• Recovered outstanding debts by implementing effective negotiation and communication skills.
• Implemented advanced data analysis tools to optimize collection strategies based on historical trends and debtor profiles.
• Prioritized high-value accounts, focusing resources on cases with maximum potential return on investment.
• Conducted thorough research on debtor backgrounds, enabling targeted collection efforts and higher success rates.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Manage multiple delinquent accounts for debt collection efforts.

● Keep track of assigned accounts to identify outstanding debts.

● Plan a course of action to recover outstanding payments.

● Negotiate payoff deadlines or payment plans.

● Handle questions or complaints.

● Investigate and resolve discrepancies in payments or accounts.

● Office and database software skills

● Negotiation and conflict resolution skills

● Speaking and listening skills

● Multi-tasking and time management skills

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Completed data entry to record call notes, suggestions and questions.
• Assisted call-in customers with questions and orders.
• Streamlined communication between customers and internal departments for timely issue resolution.
• Provided primary customer support to internal and external customers.
• Responded to customer calls and emails to answer questions about products and services.
• Communicated with clients regarding account services, statements, and balances.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Assisted in the development and implementation of branch sales strategies, contributing to overall growth in revenue.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
• Processed returns and exchanges efficiently, minimizing wait times for customers.
• Answered customer questions about product availability and shipment times.
• Created new files from new policy holders
• Placed receipts and updated documents on files
• Pulled lapsed, cancelled & suspended policies from
• filecabinet
• Used Microsoft Excel & Word
• Learned how to function insurance software
• Enhanced communication skills
• Use teamwork skills
• Developed skills and expertise of insurance company
• Coordinated with vendors/suppliers as necessary to expedite product shipments or resolve inventory discrepancies affecting customers'' orders.
• Reduced response times by effectively prioritizing tasks based on urgency and complexity of the customer''s needs.
• Developed strong relationships with key clients, leading to increased loyalty and repeat business over time.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Built strong relationships with clients through attentive service, leading to repeat business and referrals.
• Emphasized product specifications to meet customer needs.
• Responded to customer calls and emails to answer questions about products and services.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
• Verified delivery schedules and processes.
• Trained new employees on customer service, money handling and organizing strategies.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Met customer needs through polite, friendly and attentive service.
• Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
• Assisted customers with finding products, providing them with a positive shopping experience.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.