Joel Mabika

Performed diagnostics and repairs on hardware and software for smartphones, tablets, and computers. Assisted customers with technology equipment sales and provided personalized advisory services. Managed overall commercial operations including inventory tracking, supplier relations, and post-sale support.

• Managed daily operational activities to ensure adherence to safety and quality protocols.
• Developed and implemented training programs to enhance team members' understanding of best practices and operational procedures.
• Facilitated resolution of employee conflicts by employing effective communication and conflict resolution strategies.