KIANNA NICHOLAS
ST PETERS, ST KITTS
Summary
Dynamic individual with hands-on experience as a finance professional and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
FRAUD AND COMPLIANCE OFFICER
CARIBBEAN CREDIT CARD CORPORATION
06.2023 - 03.2024
- Investigated suspicious transactions, resulting in the timely identification and prevention of financial crimes.
- Maintained detailed records of all reported incidents, providing valuable insights for future risk mitigation efforts.
- Monitored account activity patterns for early detection of anomalies or irregularities indicative of fraudulent behavior.
- Gathering critical evidence for successful case resolution and prosecution of offenders.
CASHIER/ACCOUNTS RECEIVABLES
DELISLE WALWYN
04.2021 - 06.2021
- Welcomed customers and helped determine their needs.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Financial Solutions Representative
RBTT BANK (SKN) LIMITED
07.2019 - 11.2019
- Facilitated successful client transactions, ensuring compliance with all regulatory requirements and guidelines.
- Maintained up-to-date knowledge of industry trends, products, and services to provide informed advice to clients.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
SALES AGENT
FLOW
08.2017 - 11.2018
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of each products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets.
- Identified new business opportunities through cold calling, networking and marketing
Education
DIPLOMA IN BUSINESS STUDIES - BUSINESS STUDIES
SIR ARTHUR LEWIS COMMUNITY COLLEGE
MORNE FORTUNE, SAINT LUCIA05-2017
CXC CERTIFICATE -
VIEUX FORT COMPREHENSIVE SECONDARY SCHOOL
VIEUX FORT, SAINT LUCIA07-2012
Skills
- Strong sense of banking ethics
- Fraud claims handling
- Problem-solving abilities
- Attention to detail
- Excellent communication
- Critical thinking
- Verbal and written communication
- Detail-oriented
- Identity verification
- Professionalism and courtesy
- Cash handling expertise
- Data entry efficiency
Timeline
FRAUD AND COMPLIANCE OFFICER
CARIBBEAN CREDIT CARD CORPORATION
06.2023 - 03.2024
CASHIER/ACCOUNTS RECEIVABLES
DELISLE WALWYN
04.2021 - 06.2021
Financial Solutions Representative
RBTT BANK (SKN) LIMITED
07.2019 - 11.2019
SALES AGENT
FLOW
08.2017 - 11.2018
DIPLOMA IN BUSINESS STUDIES - BUSINESS STUDIES
SIR ARTHUR LEWIS COMMUNITY COLLEGE
CXC CERTIFICATE -
VIEUX FORT COMPREHENSIVE SECONDARY SCHOOL
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