Franchesca Francis Benjamin

Oversee all administrative operations for Hanley Medical Businesses

HOUSING BUSINESSES SUCH AS:

• RCF OPHTHALMALGIC UNIT
• PREMIER MEDICAL
• QUALITY DIAGNOSTIC LABORATORY INC.
• MEDI-SERV
• LADISLAO TAQUECHEL PLASTIC AND RECONSTRUCTIVE SURGERY

RESPONSIBILTIES

• Greet visitors and direct them to the appropriate location or person
• Answer telephone calls, respond to emails, and take messages.
• Assisting patients with any information needed
• Collecting payments and issuing receipts
• Logging patient forms in the log book as well as the information system and reporting results (Medi-Serv)
• Sorting and properly labeling slides
• Assist in the preparation of reports, memos, letters, and other documents as needed.
• Create and update Word documents to track and report data.
• Registering new patients (Doctor's Patients)
• Enter patient information into Laboratory Information System (LIS) (Accessioning/Data Collection)
• Verify and update patient information
• Collect payments from patients after treatment/service
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Responsible for end-of-day sales
• Maintain an organize filing system of paper and electronic documents as well as patient records
• Drafting agendas, meeting notes and other documents to enhance the collaborative process.
• Assist with accounts receivable and accounts payable functions.
• Conduct training sessions for new and old front desk staff
• Participate in frequent communication with other administrative team members, human resources and finance department on special projects and events.
• Relay messages, retrieve reports and print documents for co-workers to assist with office workflow.
• Compile meeting agendas and supportive materials ahead of meetings.
• Ordering of office supplies to keep stationary and inventory properly stocked.
• Ensure that all records are maintained in accordance with company policies and procedures.
• Provide assistance in resolving customer complaints or inquiries in a timely manner.
• Responsible for maintaining confidential files pertaining to executive operations.
• Coordinate various office activities such as Company anniversaries, Christmas dinners, Birthdays, Beach-nic, arranging catering services for events, etc.

• Interacted with customers daily.
• Answer Telephone, emails and assisting customers with price, services offered, replying to inquiries while collecting accurate details of orders
• Communicated Orders to Florist
• Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
• Identified defective, incorrect, or missing merchandise and promptly reported to the supervisor
• Examined packages and goods for damage and notified supervisor of replacement needs.
• Record all Orders (Including contents)
• Was responsible for all cash (float and sales/services)
• Preparing daily sales and sending it to the accounting department.
• Receive, identify and verify inventory (New Stock)
• Tracked inventory and conducted cycle counts to maintain accurate records.
• Prepare Biweekly Requisition for depleting Stock
• Maintained a Customer Database
• Any other duties assigned

• Greeting and welcoming patients
• Answering telephone calls, emails, taking messages
• Assisting patients with any information needed
• Registering new patients
• Enter patient information into data system
• Verify and update patient information
• Collect payments from patients after treatment
• Prepare claim forms for dental insurance
• Running errands such as : collecting cheques, bill payments, making deposits
• Scheduling patients appointments
• Confirm upcoming appointments and recalls
• Responsible for end of day sales (checking off)
• Any other duties assigned