Location Preference
RemoteOn-SiteLocation: Staten Island, NYJacksonville Florida
Open to relocation: Yes
Felicia Tuller-Huggins
Staten Island,NY
Work Preference
Summary
Results-driven professional with a robust problem-solving ability, consistently achieving process improvements that enhance organizational efficiency. Demonstrates exceptional communication and teamwork skills, adept at thriving under pressure while delivering high-quality work. Committed to meeting company objectives and providing outstanding service, with a strong focus on continuous learning and professional growth.
Overview
18
18
years of professional experience
Work History
Appeals and Grievances Coordinator
Centers Plan for Healthy Living
Staten Island, NY
08.2024 - 11.2024
- Facilitated negotiations in cases of labor disputes.
- Assembled information and statistical evidence to support client appeals, grievances, and labor initiatives.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Executed everyday responsibilities swiftly for effective complaint resolution.
- Ensured all database entries reflected current client details.
- Ensured high-quality service standards through direct and telephone communication with clients.
Provider Coordinator
Center Plan for Healthy Living
Staten Island, NY
01.2018 - 01.2021
- Ensured timely dissemination of critical contract updates and additional necessary information enterprise-wide.
- Engaged in drafting and finalizing contracts.
- Recruited providers to join networking plan.
- Developed single case agreements for clients.
- Assessed agreements within healthcare provider networks.
Supervisor Call
Centers Plan for Healthy Living
Staten Island, NY
01.2017 - 02.2017
- Managed team of over 25 representatives handling Medicaid/Medicare prospect and member inquiries.
- Conducted regular meetings with the team on a monthly basis for updates.
- Updated attendance records efficiently.
- Monitored quality assurance.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Billing Representative/Customer Service Rep
EZPass
Staten Island, NY
01.2007 - 01.2017
- Answered account holder inquiries relating to toll billing, vehicle suspensions, opening accounts, and account cleanup
- Collected tag suspension payments.
Education
Cosmetology/High School Diploma -
Ralph Mckee Vocational HS, Gourmet
Ashworth College
2001
Culinary Arts -
Ashworth College
Norcross, GA09-2015
Skills
- Insurance policy sales
- Insurance sales expertise
- Complaint resolution
- Computer proficiency
- Relationship building
- Positive and professional
- Creative problem solving
- Verbal and written communication
- Call center operations
- Professional telephone demeanor
Timeline
Appeals and Grievances Coordinator
Centers Plan for Healthy Living
08.2024 - 11.2024
Provider Coordinator
Center Plan for Healthy Living
01.2018 - 01.2021
Supervisor Call
Centers Plan for Healthy Living
01.2017 - 02.2017
Billing Representative/Customer Service Rep
EZPass
01.2007 - 01.2017
Cosmetology/High School Diploma -
Ralph Mckee Vocational HS, Gourmet
Ashworth College
Culinary Arts -
Ashworth College