ENOCH OCHOGE GODWIN
Kano
Summary
Energetic relations professional bringing robust background in engineering messages to boost company image and preparing supporting professionally written materials. Driven to craft targeted messaging to promote and inform general public of events, promotions and campaigns. Experienced in leveraging detailed analytics reports to monitor and document success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales and Service Representative
Union Bank of Nigeria
12.2022 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Collaborated with cross-functional teams to identify and address customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Monitoring and Evaluation Officer
Jobberman
01.2022 - 11.2022
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Worked well in a team setting, providing support and guidance.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Attended trainings and ensured facilitators delivered according to standard
Customers Services
Muhammad Sani Enterprise
01.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Sales Agent
EG's Clothing & Accessories
10.2019 - 12.2019
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Used [social media tools] to track pipeline activity and analyze sales trends.
Education
Bachelor of Science - International Relations
Bayero University of Kano
Kano08.2019
Skills
- Product Promotion
- Mobile Banking
- Customer Retention Abilities
- Staff Training
- Inside and Outside Sales
- Stocking and Replenishing
- Customer Relations
- Time Management
- International Law
- Ms Office
- Communication
- Team work
Certification
Certificate for National Service
- National Youth Service Corps
2020-2021
Additional Information
Available Upon Request
Timeline
Sales and Service Representative
Union Bank of Nigeria
12.2022 - Current
Monitoring and Evaluation Officer
Jobberman
01.2022 - 11.2022
Customers Services
Muhammad Sani Enterprise
01.2021 - 12.2021
Sales Agent
EG's Clothing & Accessories
10.2019 - 12.2019
Bachelor of Science - International Relations
Bayero University of Kano
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