A highly motivated and friendly professional with a strong background in hospitality and customer service. A 2020 graduate with a degree in Hospitality Studies, possessing a passion for interacting with people, technology, and volunteering. Known for being optimistic, creative, and reliable, with excellent communication and organizational skills.
- Cleaned and organized guest rooms, ensuring a high standard of cleanliness.
- Assisted guests with their requests, ensuring a comfortable and pleasant stay.
- Identified and reported safety hazards or issues to the appropriate departments.
- Managed telephone communications, including answering and making calls.
- Handled email correspondence, including sending and responding to client inquiries.
- Registered client entities, maintained and updated client records.
- Prepared corporate documents and handled the filing of company and client files.
- Delivered and collected corporate documents, processed bank deposits, and other payments.
- Provided front desk services including Concierge, Receptionist, Communications, and Bell desk.
- Worked as a Concierge and locker room attendant at the Spa.
- Assisted in housekeeping, taking on roles such as housekeeper, Inspection Supervisor, Messenger, and Laundry attendant.