Chavilall Basdeo
Gauth
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Shelf Stocker
Rams Supermarket, St Kitts And Nevis
08.2022 - Current
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards
- Helped customers locate desired items and transfer oversized items to vehicles
- Answered customer questions and provided detailed product information
- Unloaded arriving product stock and moved to store display areas
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Unloaded, sorted and stocked merchandise according to store layout and product placement
- Greeted customers and directed to requested products
- Maintained effective team member communication.
Deckhand
Tangoo Too, St Kitts And Nevis
01.2020 - 01.2021
- Inspected and maintained deck equipment and supplies
- Followed safety protocols and procedures to prevent accidents
- Communicated clearly, concisely and politely with passengers and crew members
- Moored vessels to wharfs with proper use of correct lines
- Directed crew members cleaning, maintaining and painting or varnishing various ship areas.
Customer Service Representative
Brownhill Communications, St Kitts And Nevis
05.2016 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Promoted new products and services to existing customers, driving revenue growth and satisfaction
- Delivered superior customer service to retain existing customers and attract future customers
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty
- Handled customer inquiries and high volume calls to solve billing and ordering problems
- Increased revenue with strategic upselling of products and services to existing customers
- Built client list and strengthened customer relationships through consistent communication via phone and internet
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Built relationships with customers and community to promote long term business growth
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Informed customers of promotions to increase sales productivity and volume
- Set and achieved company defined sales goals.
Police Detective
Guyana Police Force, Guyana
05.2010 - 10.2014
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches
- Marked off crime scenes and controlled access to protect evidence from tampering or loss
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution
- Wrote detailed reports outlining case findings for internal files and legal purposes
- Investigated and reported crimes, accidents, offenses, and damage to property
- Gathered facts from interviews of suspects, witnesses, and complainants
- Participated in court hearings to provide written reports, evidence and verbal testimonies
- Obtained and verified evidence by interviewing, observing and conducting surveillance of suspects and records
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise
- Preserved evidence for court hearings and checked integrity of individual pieces
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
Education
High School Diploma - undefined
New Amsterdam Multilateral Secondary School Guyana
Skills
- Consultative Sales Approach
- Visual Merchandising
- Customer Satisfaction
- Motivated Team Player
- Active Listening
- Credit Card Payment Processing
- Critical Thinking
- Computer Proficiency
- Problem-Solving Ability
- Closing Sales
- Customer Service
Timeline
Shelf Stocker
Rams Supermarket, St Kitts And Nevis
08.2022 - Current
Deckhand
Tangoo Too, St Kitts And Nevis
01.2020 - 01.2021
Customer Service Representative
Brownhill Communications, St Kitts And Nevis
05.2016 - 08.2019
Police Detective
Guyana Police Force, Guyana
05.2010 - 10.2014
High School Diploma - undefined
New Amsterdam Multilateral Secondary School Guyana
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