Cassandrea Doiah
Kingston,Jamaica
Summary
Dynamic User Acceptance Lead and Commercial Delivery Executive with over 7 years of extensive experience in the commercial domain, specializing in technology and process improvement. Recognized for meticulous attention to detail and exceptional communication skills, effectively driving the development and implementation of business processes and system enhancements. Proven track record in ensuring seamless migration and flawless execution of products and services, complemented by the creation of comprehensive FAQs, training materials, and service documentation to support diverse products and promotional campaigns. Committed to fostering collaboration and delivering innovative solutions that enhance operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Commercial Delivery Executive
Digicel Group
04.2022 - Current
- Company Overview: Digicel Group Achievements/Tasks
- My role supports the Mobile Transformation initiative by acting as a customer advocate and ensuring effective delivery of transformation projects across markets. Key responsibilities include drafting and executing business-focused project deliverables, tracking progress against transformation plans, and providing timely updates to stakeholders. The role involves developing KPIs, supporting the rollout of systems and processes, and coordinating with internal teams and partners to align service capabilities with business needs. It also includes managing product and promotion migrations, participating in working groups, resolving issues during testing and implementation, and handling critical incidents with clear communication and follow-up
- Contact : Syed Soulat Zaidi - 8764705109
Product Executive
Digicel JA
07.2016 - 04.2022
- Company Overview: Digicel JA Achievements/Tasks
- My role as an Product Executive supports the end-to-end product lifecycle by assisting in product development, market research, and competitor analysis. I assisted to prepare requirement documents, coordinate with technical teams, and contribute to product launches, it also involved monitoring product performance, supporting updates, and ensuring alignment across departments. Additionally, i wa responsible for preparing documentation, track KPIs, and report insights to guide decision-making and improve product outcomes.
- Contact : Kurt Whitby - 8764708892
Education
Bachelor of Science - Nutritional Science
University Of Technology
Kingston Jamaica 04-2014
Skills
- Computer Skills
- Data & Analysis
- Customer Service
- Programme Management
- Project Management
- Writing & Editing
Accomplishments
- Digital roll out for Jamaica Market (2020-07 - 2020-10)
- Roaming Plan Launch (2019-10 - 2021-04)
- Prime Bundle Launch (2020-03 - 2020-10)
- Migration or Project Shapes as part of Digicel Transformation (2022-05 - Present)
Affiliations
Digicel Jamaica (2015-07 - Present)
Certification
- Bachelor of Science (B.Sc.) Nutrition (2011-08 - 2014-04)
- Supervisory Management (2023-11 - 2024-04)
- Programme Management (2025-02 - 2025-04)
LANGUAGES
Language Full Professional Proficiency
Timeline
Commercial Delivery Executive
Digicel Group
04.2022 - Current
Product Executive
Digicel JA
07.2016 - 04.2022
Bachelor of Science - Nutritional Science
University Of Technology
INTERESTS
Product or programme management, Commercial Development, Prepaid/ Postpaid improvement