Adrian Jospeh
St Thomas Parrish
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
12
12
years of professional experience
Work History
IT Manager
Hamilton Reserve Bank
09.2019 - Current
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations and training.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Guided organizational technology strategy and roadmaps.
- Wrote policy, procedure and manuals governing internal IT use.
- Supported phone, photocopier, fax machine and other physical equipment.
- Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
- Closely collaborated with project members to identify and quickly address problems.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Maintained camera and physical security systems.
- Installed and managed audiovisual equipment.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Interviewed, hired, trained and mentored [Number] staff by coaching daily, leading performance reviews and offering constructive feedback.
- Oversaw development and implementation of improvements to support and network operations.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
Constable Of Police /IT Specialist
St Cristopher & Nevis Royal Police Force
08.2018 - 09.2019
- Confronted and resolved emergency and non-emergency situations.
- Protected life and property through enforcement of regulations and laws.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Performed general patrol services and provided traffic control.
IT Specialist
Nevis Island Administration
02.2011 - 08.2018
- Configured hardware, devices and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Monitored systems in operation and input commands to troubleshoot areas.
- Performed server backups and changed and replaced backup tapes daily.
Education
High School Diploma -
Gingerland Secondary School
St George Parrish10.2010
Skills
- Team Collaboration
- Operational Cost Reductions
- Methods of Production
- Network Intelligence
- Computer Hardware Knowledge
- VMware Virtualization
- Leading Projects
- Hardware and Software Monitoring
- Security Improvements
- Managing Service Level Agreements
- Cyber Security Best Practices
Timeline
IT Manager
Hamilton Reserve Bank
09.2019 - Current
Constable Of Police /IT Specialist
St Cristopher & Nevis Royal Police Force
08.2018 - 09.2019
IT Specialist
Nevis Island Administration
02.2011 - 08.2018
High School Diploma -
Gingerland Secondary School
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